L’agence de sécurité sanitaire souligne les risques physiques et psychosociaux, pour ces travailleurs indépendants, liés à l’usage de l’intelligence artificielle pour l’attribution des courses, leur évaluation et même les sanctions.
A study by the Anses (French Agency for Food, Environmental and Occupational Health & Safety) warns that the use of AI by food delivery platforms like Uber Eats and Deliveroo to manage couriers poses health risks. The AI-driven management, covering task assignment, performance evaluation, and even sanctions, leads to increased accidents, stress, musculoskeletal disorders, and mental health issues for the 71,000+ independent delivery workers in France due to the lack of human interaction and control over their work conditions.
